Managed IT Services

THE FUTURE OF MANAGED IT

Nettko’s Managed IT is serviced in our Newcastle-based IT consultancy company. We currently support small to medium-sized organisations, providing a full range of information technology services and solutions.

Whether you are a growing business or a large multi-location organisation, we have a tailored solution for you. Nettko is offering proactive support and access to our IT department, providing rapid response times, and ensuring that your IT systems continue to run at their best.

Your business only works as well as your systems allow. Do you find yourself continually dealing with small technical issues, that wreck the positive flow of work?

Newcastle Managed IT

IT’S A RELATIONSHIP

The Nettko Managed IT approach is that of a strategic relationship. Prior to offering any solutions, we offer a strategic consultation to find out the needs and direction of your business.

This approach not only solves your current challenges in the most efficient way but also factors in opportunities to utilise your current processes. The focus with all of our solutions is based on your business running more effective long term, not a band-aided quick fix.

OUR UNIQUE TOP-DOWN APPROACH

Often with support services, the first person you speak to isn’t the person who is technically qualified to handle your question. This results in companies escalating your call until you finally get the help you need.

Nettko not only has all of its engineers at the highest level of technical skills, but we also handle and distribute your enquiries from the senior level. Resulting in your question being directed to the right area from the beginning and you getting back to what’s important faster.

Need Managed IT Help?

Ask us about our complete range of client services designed to keep your team moving.

Monitoring 24/7

Our managed service is led by an experienced and dedicated service desk team who will work to resolve all of your IT issues.
Our proactive 24/7 remote monitoring and management tools will unveil potential issues before they impact your business.

Your Local IT help Desk

You and your team to have direct access to our Newcastle-based support and solutions.

Cloud Support

Cloud computing and storage are on the rise to enable workplaces to support dynamic working conditions.  Our desktop and remote solutions will enable your teams to work anywhere, at any time, on any device securely

Audit & Reporting

Our team will uncover vulnerabilities & help you understand your infrastructure.
Then we keep your IT environment running smoothly and maximise performance

Management & Remote Monitoring

Our management and remote monitoring efficiently secures and improves your IT environment. Providing proactive management, antivirus, and data breach risk intelligence, and backup

Employee Onboarding & Equipment

Employee onboarding has never been easier with an immediate connection to the most updated equipment and cloud systems.

The First Focus Advantage

  • Australia-based teams with hands-on, face-to-face experience
  • Most advanced remote IT support software tools on the market
  • ITIL based service methodology and professional team management
  • Professional service delivery management and team leaders
  • Complete 1st through to 3rd level expertise backed by engineering specialists
  • Australia-wide coverage
  • Comprehensive ticketing tool with workflows and SLA measurement and management
  • 10 years of experience

Specialsied Geo have engaged Nettko for our IT support services for over 5 years. As a remote organisation, it is essential that our IT requirements are met with a level of creativity, attention to detail and sustainability. Not only have Nettko provided exemplary service, but they have continued to provide the productivity and excellent response times in solving any issues which may arise. In addition to this, the Nettko team have been great to work with and are always helpful, we could not recommend them more highly.

Specialised Geo